For individuals · Law City Katowice

A contract that wasn't performed, or performed badly — legal help

Complaints, withdrawing from a contract, recovering money or compensation · Katowice and the surrounding area, meet in person or online

Paid up, but the other side didn't hold up their end of the deal? We help you assert your rights — complaints, withdrawal from a contract, getting your money back, or compensation. We start by reviewing the documents and giving you an honest read on your chances.

What kind of help is available when a contract wasn't performed?

We help when you're buying a flat or house from a developer and something goes wrong: the unit has defects, the handover is delayed, or the developer agreement and information prospectus raise questions. We review the documents, explain in plain language what to look out for at handover and how to record defects in the handover report, and we also support you in disputes with a contractor or renovation crew over faulty or delayed work. We explain when you can demand a repair, a price reduction, contractual penalties or compensation, we prepare the necessary letters, and we represent you in negotiations and in court — and once we've reviewed the documents, we tell you honestly what chances, risks and costs we see.

Specifically, how we help

Goods that don't match the contract
A service that wasn't performed, or was performed badly
Statutory warranty (rękojmia) and guarantee
Withdrawing from a contract
Recovering money or seeking compensation

Frequently asked questions

Complaint, statutory warranty, or guarantee — what's the difference?

When a consumer buys goods from a business, a complaint today is based on the goods not conforming to the contract (Polish Consumer Rights Act, Art. 43a onwards, in force since 1 January 2023). This is the seller's liability arising directly from the law. A guarantee is an additional, voluntary undertaking by the manufacturer or seller, and its scope is set out in the guarantee card. The statutory warranty (rękojmia) under the Polish Civil Code, on the other hand, matters mainly in property purchases, contracts for specific work, or dealings between businesses. Once we've reviewed your documents, we explain which basis is best to rely on.

How much time do I have to file a complaint or pursue a claim?

For a complaint about goods bought from a business, the seller is liable for any lack of conformity with the contract that appears within two years of delivery, and during that time it's presumed the lack of conformity already existed at the time of purchase. The claim itself, however, becomes time-barred under the general rules of the Polish Civil Code. Other deadlines apply to the statutory warranty, the guarantee, or compensation claims, so it's best not to wait. Early on, we work out which deadlines apply to you so you don't miss them.

How long does a case like this take, and what are the chances and risks?

Many cases are resolved at the complaint-letter or negotiation stage, without going to court — that's usually the fastest route. If the other side doesn't respond, court proceedings remain an option, and how long they take depends on the court and how complicated the case is — something we have no control over. We don't promise the outcome up front, because the court ultimately decides the claim. Once we've reviewed the documents, we give you an honest picture of the chances and risks, including the cost of proceedings.